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I think Bulb has ceased operations- can anyone congirm this please?

What makes you think that?

What makes you think that?

It needs to be taken in the context of the post by the same individual https://community.bulb.co.uk/discussion/7819/listening-to-members#latest

i have sent 3 emails , and no reply so far

i have sent 3 emails , and no reply so far

And how long exactly have you been waiting? I’ve had replies to my emails within a day usually. If it’s really urgent then surely you can call them? Or are you just trying to cause trouble by making false claims?

i have sent 3 emails , and no reply so far

When were these sent. I think the automatic response from Bulb says they will respond in 5 days?

Would be pleased to receive an automatic response just to know that someone cares-

Would be pleased to receive an automatic response just to know that someone cares-

How come I have just emailed Bulb as a result of your response and received the following within a couple of seconds:

Thanks for your email. An Energy Specialist should respond within 5 working days.

You can deal with many issues more quickly in our help centre. We’ve included some common ones in case they’re what you’re looking for.

You can also change your payment information, payment date, and submit readings through your online account.
The Bulb member community is also a great place to ask questions.

Team Bulb

@Uswitcher I am very sorry but my colleague who has been dealing with your email has been away and your replies have not been re-routing to another Energy Specialist. I am looking at this now and will reply to your email shortly. Apologies for the delay.

@Uswitcher I am very sorry but my colleague who has been dealing with your email has been away and your replies have not been re-routing to another Energy Specialist. I am looking at this now and will reply to your email shortly. Apologies for the delay.

Wouldn’t @Uswitcher have still received an automatic email response if the three emails had been sent to help@bulb.co.uk ?

Or were the emails sent direct to a Bulb team member, which wasn’t made clear in the original posting.

Would be pleased to receive an automatic response just to know that someone cares-

sent ancemail to tge complaints team as well- they must have broken for the holidays already as no response from that either- will highlight on social media then the regulator before ling-

well allanr- beats me why ididnt get one on 4 ocassikns when sent to s generic email inbox

Could they have been trapped by a spam filter?

@Allanr One of my colleagues replied to the first email in the thread. Then Uswitcher replied to that email and all the replies come through in the same thread to the same person who was away. Normally this would be reassigned, but was not in this case. We have now picked up this email.

what about my 3 recent emails - anyone picking them up ?

what about my 3 recent emails - anyone picking them up ?

Are the emails you sent to a named Bulb team member email address or the more general help@bulb.co.uk? If the latter did you receive the automatic confirmation for each email you sent? Also when did you send them?

Are the emails you sent to a named Bulb team member email address or the more general help@bulb.co.uk? If the latter did you receive the automatic confirmation for each email you sent? Also when did you send them?

It seems you don’t get an autoreply from help@bulb.co.uk when you’re replying to a message. I assume the ticket handling system sees the message tracking code and knows not to send an autoreply. You only get the automatic reply to the initial message.

If the ES that you’ve been talking to doesn’t respond then the message just gets blackholed unless manually picked up by another ES.