My account with bulb ended on the 31st of July 2018.
The last statement I received showed a credit balance on my account in excess of £200.
The account is now closed, I no longer have access to Bulb online statements.
The credit balance has not yet been refunded, and a closing statement has not been received.
What is the process, if there is one, for the issue of a credit balance refund and closing statement?