Three months ago, I had my meter changed from an economy seven meter to a standard meter.
My meter details have still not been updated online. This means I cannot submit meter readings and I am on the wrong tarriff, paying too much for my electricity.
For three months, I have been calling, emailing and online chatting with Bulb about this issue. The response has always been that they are waiting for information from the meter provider in order to update their records.
well, i’ve checked with the meter provider (western power) and they say that Bulb have not sent them the necessary paperwork to update the meter details.
so for three months, Bulb have been stringing me along and lieing to me about what the issue is.
I issued a complaint by email 2 weeks ago and I am yet to get any response to this.
Bulb are an absolute joke. The worst thing is that I cant even change provider because my meter details are not up to date and Bulb need to sort this out.
I’m putting this post up in the hopes that someone from bulb will actually respond and get this sorted