I had an online discussion with a member of your staff a fortnight ago where I politely asked as a matter of urgency for Bulb to provide my last supplier with both Electricity and Gas readings that you have been given by me, as I have a sizeable credit balance with my last supplier. I was assured that this would be actioned ASAP. I have today confirmed with Scottish Power that they still have not received the Gas reading a fortnight later, so they cannot draw up a final bill and I cannot receive any refund. This is totally unaceptable, there is no good reason why you could not have provided this gas reading to Scottish Power in this time-frame. None.
I’m already thinking I have made a serious mistake moving over to you.
By the way, looking now, I can’t see any means of directly contacting a human either on your site or by phone, which is peculiar and does not inspire confidence in your company. Also why does the website constantly log the user out, it’s as if your website doesn’t work properly?
This reading needs to be sorted out without additional delay, otherwise I will move back and will leave poor feedback on social media and other online sources where Bulb promotes itself, to inform others of this poor experience.
I want you to provide the readings immediately!
If I am not able to confirm that this has been done by the middle of next week, then I will move back.