I currently have 2 open complaints regarding my smart meters. They have been installed now since May and haven’t functioned correctly since installation. I have been told several times now that this has been passed to the “smart team” (oxymoron?) but then I never hear anything again. When I connect to the chat function to chase the complaint (which normally takes at least 20 minutes to get a response too by the way) I am told that they either cannot give me a fix time or the fix time is “weeks” . When I chase the complaint I get the usual platitudes regarding how sorry Bulb is and they will look into this. I then never hear from them again until I contact them.
The customer service from Bulb is awful, the smart meters do not work and they are now sending me wildly inaccurate bills with estimated readings the most recent 2 varied from £800 in debit to £4 in credit! When I agreed to the smart meter installation they didn’t tell me there were known issues and they had actually stopped rolling them out in some areas or offered the customer the choice on whether to go ahead due to the connection issues. I found this out after looking on the Bulb website (I should have looked before obviously!)
Bulb are clueless, they trumpet on about how they offer great customer service but so far all I have been is ignored. As soon as the 8 week period is up I am logging a compliant with the energy ombudsman.
If anyone out there reads this before signing up with Bulb please think long and hard, they are incompetent.