I am writing this as I have received 2 emails from you in the space of 14 days and have received no reply from my email and your lines are always busy.
The first email on 5 September was telling me you were over estimating my bill and had refunded me £105.25 leaving me with a credit balance of £197.47. The second received today (19th) tells me you are raising my monthly DD because my expected balance is too low and that I am currently running at £197.47 debit balance.
I have just looked at my last statement and it is clearly showing £92.77credit balance and you would have received a further DD of £103.70 on 6 September making a total of £196.47 credit balance. Again this is clearly above the expected balance (according to today’s email) of £121.86 credit.
I would like a rapid response as I am not happy at having to find another £20 per month if it is not necessary
Look forward to some advice from you.