I switched over to Bulb about 4 weeks ago. all went well until I got the email that my original supplier had cancelled the switch.
I contacted them (Scottish Power) the stated that the switch had gone through & that Bulb now had my account.
I then logged into bulb, set up my direct debit & had 60 pounds debited from my account by bulb. so all good so far I thought.
A week later I get another email from bulb telling me that my supplier has cancelled my switch? (After confirming that they had not) - reconfirmed with Scottish power that switch has gone ahead.
still getting messages from Bulb that my switch has been cancelled. all efforts to contact them have failed. Can anyone help!!!
I don’t want my “lights to go out” suddenly. am I or am I not with bulb. On the website, I log in but can only get to the community page. I cannot see any billing information that I could before. I cannot change any details, add meter readings or anything.
anyone got any ideas? BULB, could you actually let me know what is going on!