Confused by bill. 2 standing charges?


Just got my first statement after moving in to a new house and I’m a bit confused with the way readings are submitted and what’s on my bill.

Firstly I have to submit 4 separate readings from my meter, I assume that the first 3 are for usage during different times of the day (EW, WD and NT) but I have no idea what the 4th is. Also the 4th reading appears to be billed separately with its own standing charge so I’m being billed twice for the standing charge plus whatever this 4th reading is for.

This doesn’t seem right, can somebody clarify please?

Hi @spencer2004 and welcome to the community :wave:

Looking closer into your set up, it appears you are correct that the first 3 rates are day, night and weekend peak. The single rate on a separate tariff is the off peak weekend hours. Due to this set up, we do need to charge an additional standing charge.

I hope this makes sense but please let me know if you have any further questions.

– Robyn :bulb: