Confused by bub

I have been very confused by my account since joining last Janurary,I was sending meter readings but estimates were being used ,has anyone else have this problem,

I have been very confused by my account since joining last Janurary,I was sending meter readings but estimates were being used ,has anyone else have this problem,

Can you please clarify if any of your meter readings are showing in your “Energy Usage” page?

Hi @hannon12 ,

I can see you’re readings are included in your account, it’s just that we may still estimate the end date on the bill if you submit reads say midway through the billed month.

The best time to submit a reading is when you receive your payment reminder email.

Best

Oisin