Confused by energy bill

Help & Support
#1

Hello,

I am a bit confused by my recent bills and I need some help understanding them.

A breakdown of my bills can be found below (including VAT):
March
Gas: £68.67
Electric: £124.67

April
Gas: £89.36
Electric: -£38.35

My March bill was significantly higher, putting my account in debit. I was anticipating a much higher bill for April, following the energy price increase, but I was pleasantly surprised to find I had only been charged around £50.

What I don’t understand is, why is my electric bill in negative? Have I overpaid in a previous month, and this is subtracting what Bulb owes me?

#2

Have previous bills been estimated? Have you recently sent in readings? If so, that might explain the figures.

#3

Hi @euangmair :wave:

Thanks for getting in touch with us about this. I have had a look over your account and it looks like we have managed to connect to your smart meter and are receiving readings. We are billing you to a different register now hence why your bills look a bit different.

You can still continue to upload your meter readings if you like but we will bill you off of the smart meter readings we receive each month.

Best,

Jen :star: