Conmplaint Performance - Location of Relevant Page

How is Bulb regulated by OFGEM? page at: https://help.bulb.co.uk/hc/en-us/articles/115001247051-How-is-Bulb-regulated-by-OFGEM- mentions: Track performance, including the number and type of complaints, for each supplier.

I have searched the Help pages but can’t readily locate a page which shows Bulb,s performance, including the number and type of complaints. Does such a page exist?

Numbers at the bottom of the page. Nothing on type of complaint.

Numbers at the bottom of the page. Nothing on type of complaint. https://bulb.co.uk/complaints/

Thanks, couldn’t locate the page when I searched for complaints on the Help page.

Hi @Allanr

[EDITED]
We currently have the numbers on our page but we should update them. External rankings can be found on Citizens Advice but this does not tell you the type of complaints that we receive.

Our complaints manager is out of the office for a few days, once they are back I’ll chase them for the details and let you know.

As always, give me a nudge if I’m being too slow!

Cheers,
Eleanor