Anyone else have constant billing errors with bulb??
I had a smart gas & elec (Llandis & Gyr SMETS2) meters installed 5 months ago and since then my monthly gas & electricity bill has been an absolute NIGHTMARE.
Smart meter readings are sporadic - for awhile the gas meter seemed to be reporting correct readings which I could see in my Bulb account. Then in October they stopped. The electric meter has Never reported a smart reading.
Every month I have raised this with bulb support and get fobbed off with one of two excuses “we’re working on fixing it” or “we need your permission for daily reads” (which I’ve given TWICE now).
Today and yesterday has been the last straw. The useless customer service rep (when she finally responded to the chat) has stuffed up the bill again. You have credited my account all the way going back to May?! And then taken a huge amount out of my account and used last months estimated figures, despite the useless customer service agent stating she had “entered figures from data directly off the meter”
What the hell is going on with your billing system and smart meter installs Bulb???
I have referred 6 friends and colleagues to Bulb (and was happy to refer more) but I absolutely will not be doing this anymore as you cannot even give me an accurate monthly bill. This is totally unacceptable. WTF are you guys doing?!?