Constant estimated bills

Hi

My smart meters are not broadcasting readings (The gas meter LED panel is blank) and consequently BULB are using estimates which seem to be a lot higher than last year over the same time period - despite having had a new and more efficient gas boiler installed last Nov. Can I get somebody to repair or replace meters please?

Neal.

Hi @NealB - welcome back to community!

I’m sorry your meters aren’t working smart like they should do.

I can see you were emailed in October last year about replacing your faulty electricity meter, so I’m really sorry this wasn’t followed up with.

I’ll drop you an email now if that’s okay to discuss the meter replacement with you.

– Meg :bulb:

Megan

Pic sent as requested. Thanks.

Neal.