Have you tried - letting it run flat overnight? then try? Mine did not work having the same problem, but different software version.
I have now tied this
My in-home-display isn’t working.
You can now report any issues with your in-home display through your Bulb account directly. Please visit https://account.bulb.co.uk/dashboard/smart/ihd-issues to let us know if you’re having any problems.
Hi @gujer and welcome to our Community ,
That is a really helpful tip. However, as IHD is still not working I will send you an email so we can get this sorted.