On the Help pages it states "if you want to chat hit the Blue button on right hand sign on the screen. Has someone pinched that button. Cannot see it.
If you are running an ad blocker (such as AdBlocker) or privacy extension (such as PrivacyBadger) it may be blocking the request from the live chat provider - Telecom - as it isn’t able to classify a ‘common live chat’ system from a ‘common ad system’. Therefore the live chat button will not show up.
Thanks RichyB. Running on an iMac with AdBlocker.
Will look on wifes laptop running on Windows 10.
Ive tried on mac and windows chrome and still no blue box bottom right.