Coronovirus extra iou

Will bulb be giving people with key meters extra iou credit incase of self isolation or unable to top up cus shops shut ?

Hi @Morrissju38,

We’re currently reviewing and updating our procedures for all our members daily, so we can make sure we give the best service during these difficult times.

Here is a link which has specific advice for our prepay members: https://help.bulb.co.uk/hc/en-us/articles/360040774891-Coronavirus-advice-for-members-with-top-up-prepay-meters

To answer your question, we’re also now able to send preloaded keys/cards to our prepay members in scenarios where they are self-isolating. I would recommend in these situations to let us know as soon as possible so we can send these keys/cards out in good time.

At the moment our team is working remotely and only have emergency phones open. This emergency number is: 0300 303 0635

But we’ve got lots of Energy Specialist dedicated to emails and chat. You can find chat here in your Bulb account which is the most efficient way to talk to us.

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Are you likely to be pausing payments?

Hi there,

Thanks for getting in touch. For the time being this isn’t something we are considering. Be that as it may, this is an unprecedented situation for everyone, and it’s one that’s evolving as the days go by.

For the time being, it’s safe to assume that your payments should continue as normal. We’ll let you know if there are any changes to this.

Thanks,

Adam

You can of course manually change your direct debit to something lower via your account portal. The minimum is £5 per month. Adam, possibly deliberately, didn’t mention this. Remember you will of course then end up having to make much larger payments later in the year, but if this is simply a cashflow issue then hopefully that shouldn’t be too much of a problem.

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