Correcting meter readings

  1. When I joined my Gas and Electricity meter readings got reversed. Since then I have submitted 4 meter readings, supported by photos.
    None appear to have been processed. Any suggestions?

  2. I have made a payment and received a credit for an introduction bonus, Where can I see the current state of my account.

  3. Last question. On average how long are you kept waiting to speak to a person on the helpline? I hate paying premium rates to listen to hold music.

Regarding the last part of question 3.

Telephone calls to Bulb (0300) are not premium rate.

A call to an 0300 number costs the same as a call to a normal home or business landline.

All numbers that start with 03 are charged at the same rate as standard landline numbers that start with ‘01’ or ‘02’. If your phone tariff offers inclusive calls to landlines, calls to 0300 numbers will also be included on the same basis.