Dear community & Bulb,
I recently switched to Bulb via uswitch because it said my annual bill will decrease by £482 to £1,786.29 based on the kWh of energy I provided. (In truth that’s roughly what I was paying my previous provider anyway, but I liked the idea of Bulb’s 100% green energy.) Now that I’m fully switched the Bulb website is telling me, using the same kWh figures, my annual bill will be £2,129. What happened to the savings uswitched promised? It was based on actual energy units so it should be accurate. In real terms this is a big price hike for me.
Just now I requested a new quote from Bulb, using today’s energy prices to ensure potential excuses such as “there’s been an increase in energy costs since you signed up” are invalid. I inputted the same kWh numbers and it said: “You’re currently paying around £2,220.14 a year. After switching to Bulb, you’ll be paying nearer £1,786.29.” Seriously?
In summary, uswitch (last month) and Bulb (today) are quoting me as a potentional new customer £1,786. But as an actual customer Bulb’s website is telling me the same amount of energy will cost me £2,129. Well how does that make sense? It feels like I’ve been taken for a ride and switching is nothing more than smoke and mirrors to make consumers think they’re getting a better deal when they’re not.
Can anyone explain please? Thank you in advance.