I have noted that my statement is estimated for April despite me submitting actual readings. Why aren’t the readings used?
Hi @Dave882 It looks like this month the meter readings came through on May 1st, the day after the statement was generated. These reads will now be used to inform future estimates on the account. To avoid estimates completely, the best time to submit readings is a couple of days before the statement is generated.
When we send out the payment reminder email, this is a perfect time for us to receive readings.