Credit balance

Hello, could I get the credit balance on my account refunded please? The majority of the credit is the penalty charge from my previous supplier you refunded (-thanks again). Thank you.

@sandra544 I will refund the exit charge amount. With regards to the rest of the credit, our members usually build up a credit during the summer and use up the credit during the winter. If you prefer getting this credit back now and paying more in the winter then I can refund you more. Let me know what you want me to do!

If you would refund the penalty charge please.

Hi @sandra544- no problem! It’s winging its way back to your account as we speak