I have money in credit pay full monthly amount yet credit also goes down so in effect I am paying more than agreed amount … not using any more energy so it’s not that I owe money !
Hi Wilma, Could you explain what you mean by that a bit further? If your direct debit is not covering your monthly usage then your credit will decrease in line with the amount you are using above the amount the direct debit covers. The credit is used up based on your usage. I hope that helps.