Credit building up

We have over £100 credit. Anyone know how to get it back? Thanks

Depending on your monthly payment that might well be the correct amount of credit. Firstly, your terms and conditions of being a Bulb customer are that

3.16. You must keep your account in credit by paying for the supply in advance by automatic payment

Your account should always have credit of at least one monthly payment. Secondly, it’s quite right that your account should be building up credit over the summer. This is how monthly payment systems work, you overpay during the summer, and underpay during the winter, so you avoid the big winter bills. For more info, see:

If you still wish to try to refund some of your credit, which will result in you having higher payments later this year, see: