Credit for meter in safe mode till new smart meter fitted

My meter went into safe mode before I was due a smart meter. I topped up as normal and put a lot more on than I had too. I got my smart meter fitted but no sign of me being credited. I’ve emailed bulb several times but as of yet still not had a reply. Has anyone had this too. As I no I’ve not used £145 in a month

Hi @paul65s :wave: and welcome to the Community :partying_face:

It can be difficult to know the exact usage during the time that an electricity is in failsafe mode. We receive data about these older meter types sporadically, so working out costs isn’t always 100% accurate.

I’ve sent over an email to break down the usage and costs involved from the data that we’ve got, so we can get this sorted for you.

If there’s anything else you need, let us know below :point_down: or let me know by replying to my email.

Ollie :musical_note: