Hi. I’m fairly certain I was in credit with power when I switched. Will they send this to me?
Hi there @Helen_B they should do yep, they’ll produce a final bill for you, up to the same reads as we started on for your account, and refund you anything left over
Your previous supplier may take up to six weeks after your switch to produce a final bill.
Purely based on my experience as a very new customer of Bulb. I switched to Bulb on 2 May 2018, my previous Gas supplier produced a final bill shortly afterwards and refunded my credit into my back account on 15, May. My previous electricity supplier has produced my final bill which says it will refund my credit by 30 May or soon after. So this is well within the 6 weeks period following the switch.