Credit in my accoun


I have credits in my account! How can I get a refund?

I rang up and asked, but they refused… which i’m fairly sure they are not allowed to do under Ofgems rules. I would recommend at least giving it a go. If that fails, move to another supplier - then they will have to refund the credit :slight_smile:

On what basis was your refund request refused?

Did you meet the refund criteria of Bulb?

ring em …simples


I had £210 in my account, asked for it refunded. They said they have to keep 1 month in the account (which is £60 a month). So i asked for a £150 refund, they only refunded me £60. There was no justification for not giving the £90 other than “i am not allowed to do that”. I currently have an open complaint about it.