Credit in my account


I have over £300 credit in my account. Can I receive some of this refunded back as it’s seems excessive to have this much in the account.

Many thanks

Hi @Nmogz1 , thanks for getting in touch. I’ve just taken a look at your account. We hadn’t got your 25th June -24th July and 25th July - 24th September bills out. I’ve checked them over and released them now. This leaves your account in £157.38 credit.

Your next statement is due to be generated next Wednesday. I’d recommend seeing how much credit that leaves your account in. If it’s more than half a payment, we should definitely sort out a refund. We recommend leaving a little bit of credit as we’re going into winter and we don’t want to refund all of your credit only for your account to go into debit.