Credit on Account

I feel that Bulb are dragging their heels about refunding me a lot of credit on my account. Anyone else experienced this? I have e-mailed them & had discussions, but still not been resolved. I appreciate there hadn’t been an actual reading sent in by me since earlier this year, as I was unable to access the meters, due to mobility & access. This was rectified in April, direct debit payments still going out & over £100 credit on there, due to Warm Home Grant.

You can manually control your direct debit. Log in and change the value to, say, £5, for the next few months until some of your credit is used up. Although, I have to say, £100 is not excessive credit to have on your account. Many people have energy bills of that order going out each month, and since Bulb take payment in advance it’s correct to maintain at least one months payment as balance on your account.

There ripping people off I’m looking to move back to sse

There ripping people off I’m looking to move back to sse

Can you please be somewhat more precise as to why you say they are ripping people off?