Hi. Can you please confirm when I will receive the credit payment agreed with you in my complaint emails. I am leaving Bulb soon and don’t want my account closed before it’s applied. I already have quite a bit of credit that will need refunding too when the switch has taken place. Thanks
I’ve added the compensation to your account now, apologies for the delay.
When we generate your final bill, we’ll refund any remaining credit on the account! Let me know if you have any other questions.
@GeorgieS_at_Bulb Thank you
@Tigermad No problem at all