I would like a manager to contact me re my bulb account.
I was refunded on the 21st of October 2021 a total of £420. 94 due to a faulty meter being replaced. You had overcharged me by that amount.
I withdrew the money on the 22nd of October. After checking that it was a correct adjustment.
On the 5th of November you then charged my account for £420.94. No explanation, nothing.
I have tried on multiple occasions to get this sorted out. Including a number of emails and telephone calls. Yet no one has been able to explain why the money was recharged.
I am now getting calls saying I owe a lot and need to up my payments. Obviously I am not doing this until this issue has been corrected.
I also note that my account has had numerous corrections applied to it. Even to the point of refunding everything and then recharging me for a yearly total. Why was this done. I have a smart meter that sends you how much electricity I have used. There is no need to refund and recharge.
I wish a full explanation, otherwise I will take this to the omnibus.
A very dissatisfied customer