Credit refund on large build-up

Hi there,

I have built up a big credit on my account and would like an appropriate refund. I understand I need post my meter readings. My gas reading is 3918. My electric is 13122.

Many thanks,


Hey @DanGoodwin :wave: and welcome to the community :partying_face:

As we are so close to generating an accurate statement for you (1st October), I would personally recommend waiting for this. This will show us an accurate amount that we can refund.

It is worth noting that if we refund this credit you will not have any excess to cover higher winter bills. If your usage does increase over winter then it is likely your payments will need to increase as well.

– Robyn :bulb:

Hi Robyn,

Thank you for your reply. Would it be possible to go ahead with the refund now? Thank you for mentioning the Winter and possible need for extra credit. I don’t plan on being at this address during the winter months.

Many thanks,


Hi @DanGoodwin,

I have requested a refund of any excess credit in the account. This will show in your account in 5-7 days.

Please let me know if you have any more questions :slightly_smiling_face:

– Robyn :bulb:

Thanks very much for your help Robyn. Excellent service thats much appreciated. :ok_hand:

Kind regards,

Dan :grinning: