Credit refund

Hi there,

I have a credit balance of £174 and I’d like to get a refund for some of this if possible. Can I get £150 refunded? I think my monthly payments are high enough to keep the balance healthy.


Hey @trishyorke we can definitely refund some of the credit to you. Because we take advanced payments for the month ahead at Bulb, we suggest having a month’s worth of energy as credit in the account. So we’ll issue you a refund of £100 today.

I’d also suggest lowering your monthly payments to an amount that suits your usage. You can change what you pay any time you like in your online account. :slight_smile: