Hi. My account is £500+ in credit. We are temporarily going through a difficult time financially and would like to request a one-off credit refynd of £200, please. If this can be done without further input from me then that would be great. If not, please let me know what I need to do to make it happen. Thanks for your time. By the way, I submitted an up to date meter reading earlier today (my first for some time I’m afraid!). Cheers.
Hi @jongordon - that £200 is now on its way. It should be in your bank account in the next 5-10 working days. If there’s anything else we can do just let us know. And thanks for the meter readings!