Hi, I’m £299 in credit. Is it possible to have this refunded to me? Many thanks Hannah
@Hannah Do you have an up to date gas meter reading that I can add to the account before we refer the credit. Just need to make sure we are billing you correctly and that you wouldn’t end up with debit in your account when a reading would be added.
Hi, I’ve updated my gas meter this morning. Please can you advise what I can be refunded?? Many thanks Hannah
Hi @hannah we’ve refunded you £230.64 (your three payments so far). To refund you the remaining, please call in to give your bank details so we can give a bank transfer. Or if you prefer, leave the credit on the account for now in order to be a buffer against winter usage.