Credit refund?

My credit balance is currently £759.65
I’ve just reduced my monthly payments to £105, which should help keep the balance increase a bit lower in future. In the meantime, would you please refund rest od The Money to my account? i’ve ust sumbit fresh Metter teading. Regards

Hi @Jarek

The balance shown in your MyBulb is just a bug, the actual balance is £198.91.

This is an important issue that the tech team are looking at now.

The figure is assuming failed payments from months ago may still go through, but they’re not going to.

Sorry for the confusion,
Rob