Credit Refund

Is it possible to arrange to have the credit in my account refunded?

The information you require can be found on this page:

also follow the link on the page.

Hi @Natalie_Shep79

As mentioned in those links, we need some recent meter reads from you before we can refund back any money. We’ve never had a reading from you, so we’re cautious to refund money just on the basis of estimates.

I’d keep everything in email, just a little more private when discussing payment amounts. If you send some reads over via email and request a refund in the email, we’ll take a look at how much we can refund for you.