Credit Refund

Hello Bulb,

I have built up quite a lot in credit, could I please get a refund as much as possible?

Thanks and have a great day!

Request via email.

hi, are there any updates from the admins?

hi, are there any updates from the admins?

This is the process to follow: https://help.bulb.co.uk/hc/en-us/articles/115003394031

Hi there @Jamesli we can indeed refund some of the credit in your account, down to a minimum of one month’s worth of credit in your account (though we’d recommend keeping a little more, about one and a half month’s worth). We’ll also need to make sure we have some recent meter readings, to make sure that the amount of credit in your account is actually accurate. However, we can’t really do refunds through this public forum, as I’d rather not talk specifics about money where everyone can see it. If you could email help@bulb.co.uk or give us a ring on 0300 30 30 635 from 9:00 to 18:00 Monday to Friday, we can see about getting you some of that credit refunded.