Credit refund

Hi there, is it possible To request a refund of credit on my please? I have made My first payment and had my referral bonus so quite a bit on there.

Hey @Jade88

Awesome to hear you’ve got someone on board, good stuff! You can drop or have a chat with @“Eleanor at Bulb” to request a balance refund. Just make sure you’ve submitted an up-to-date meter reading, you’ll also need to make sure you leave at least a month’s worth of credit on the balance before the request - happy days!

Heya @Jade88. @mitchell is spot on.

I’ve sent £71.07 your way. It’ll be with you in the next 5 working days.

Thank you :slight_smile:

@“Eleanor at Bulb” still haven’t had the refund through yet and nothing to show this in my bulb account… Can you check this for me please?

Heya @Jade88 . Hmmm. Sorry about that. I’ve asked our finance team to send a bank transfer. This is a little faster. I’m sorry for the delay.

How do you cancel the contract

@Zeps you can cancel the switch on your Bulb Account. If your switch date has passed, you’ll need to switch to another supplier which takes 21 days.


Eleanor, Thankyou.

Hey @Zeps . Thanks for letting me know