Credit refund

Hi I’ve had an email saying I should be receiving my credit refund but it has been over the time it said it would be in my account. Can you let me know when I shall be getting my refund please?

Hey @flor. I can see the refund was made today. Sorry for the delay :slight_smile:

Hey @flor. I can see the refund was made today. Sorry for the delay :)
Does this mean the refund has been processed today and shall be in my account 2 weeks from now? Or I should get the payment now? Thanks for your help

Hi @flor it’s by Direct Debit and this usually takes a maximum of 5 working days.