Credit refund.

How soon does it take for credit refund to get to bank account after submitting meter readings?
Many thanks.

Hi there @Sarahbrinsden if you’ve gotten in touch to ask for a refund of the credit on your account, then it will be 5 days from when we put it through. If you mean the refund of credit on your account after you’ve moved out or switched away, it’ll be up to two weeks after we’ve produced the final bill, which should come through within a few days of the date you told us you moved out or when your new supplier sends through your final readings if you’ve switched away