Credit refund

I spoke to a member of your team last Friday to get a credit refund. I was told that £500 had been refunded and would be in the account within 5 days. I have just checked and it’s still not in there. Please can you let me know if the £500 has been sent? Thanks.

I spoke to a member of your team last Friday to get a credit refund. I was told that £500 had been refunded and would be in the account within 5 days. I have just checked and it's still not in there. Please can you let me know if the £500 has been sent? Thanks.

This is basically a customer to customer forum and only the Bulb admin who pop into the forum from time to time can specifically answer your query. It would be more appropriate if you contact the Bulb Team direct via the details at the bottom of this link: https://help.bulb.co.uk/hc/en-us