I closed my account with bulb just over a week ago and I think i should get a refund but I haven’t heard anything back yet and I can’t check my account as it’s closed… Should it be in by now? Should I have an email to say how much I will be refunded ?
Hi @catherine2698 ,
The timeframe will depend on how/why you closed your account. If you switched suppliers, it can take 6 weeks for the new supplier, Bulb and the third party regulator to ‘verify/finalise’ your meter readings - once that’s done (sometimes it can be quick), Bulb then should raise your final bill and send you a refund a few days afterwards. (see https://help.bulb.co.uk/hc/en-us/articles/360016075911-How-do-I-leave-Bulb- )
If you closed your account because you moved out, Bulb will still need to get the meter reading verified by the regulator (again 4 - 6 weeks) raise the final bill and then send the refund. The refund will take at least 3 business days to work its way through the banking system (due to the way direct debits work). (see https://help.bulb.co.uk/hc/en-us/articles/115001245152-What-to-do-when-you-re-moving-house )