Credit Refunds?

I have recently changed to the variable direct debit and have a credit balance on my account. How do I get this refunded as it will never get used if the full amount due is being taken each month from my bank?
I tried to use the online chat facility to request this but it just closes itself down before a chat will open.

Your future bills will be taken from your credit. Then you’ll start to pay by DD after you’ve used it all up.

Hi @Fiestars :wave:t4:

As @Anton59 correctly stated the credit on your balance will be used first before we take any more funds out of your direct debit.

Please let me know if you have any further questions.

All the best

–Suki :hibiscus: