Can I have the credit that has been issued to my account returned back into my bank account?
Does extra credit it get returned back to the bank account automatically each month or do I have to go through a process?
Hi Lauren, it will stay in your account as credit. Give us a call or email if you would like it refunded to you Owen
Hi @Lauren_Giles98, your payments are set to cover your annual cost of energy, and so over the course of a year your account will move between credit and debit as your month to month usage varies.
As long as we have up to date meter readings we can either refund you the excess credit on your account (as we take payments in advance we require one months payment worth of credit at all times) or we can pause your payments.