Credit

Hiya, is there a way of getting my unused credit back rather than it sitting in my account?

Hey @AmelieMello if we receive an up to date set of meter readings, just so we can see how much energy has been consumed, we can refund any excess credit that’s left over. It’s worth noting that we expect people to be in credit at this time of year to cover their winter bills, so that we don’t need to ask you for extra payment in the winter.

You can always edit your monthly amount on your online account.