Credit

Can I get back the credit that is in my account?

You need to contact bulb directly and ask for it. Either by email webchat or landline

Hi @Laurenk,

At Bulb we take payments in advance for your energy which means we need to check a few things before we issue a refund. We need to make sure you have submitted up to date meter readings and we have to leave at least one months credit in your account. Then we can get the money back to you straight away. :slight_smile:

As @emmapearson explained, just get in touch with us on help@bulb.co.uk or give us a call on 0300 30 30 635, from Monday to Friday (9:00am to 6:00pm).

Thanks,
Pollyanna

Can I get back the credit that is in my account?

Hi

This is a useful article about requesting a refund of a credit: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-