Until I accessed the forum, I thought I was the only one experiencing a poor service from Bulb.
When I moved into my property in March where Bulb was the existing supplier, I tried to sign up with them by first agreeing an estimate of gas usage based on a single occupancy as opposed to the previous occupants. They insisted on an estimate based on the previous family, even though their estimate far exceeded the actual ‘move-in’ meter reading, so I signed up with a different supplier.
I then discovered that the estimate Bulb insisted on using was actually for a different gas meter, as my meter was crossed with someone else. Despite several email images of my gas meter showing the current reading being far less than their estimate, they insist on me settling their final bill which is based on an estimate for gas usage of someone else’s meter.
Now 7 weeks later they are harassing me both by email and text, so I’ve now complained and depending upon the outcome, I’ll wait the 8 weeks before lodging a formal complaint with the Ombudsman.
In the meantime, I want to compute the actual amount owed based upon the ‘Read-in’ date & meter reading of my new supplier and pay this, but I can’t find a Bulb account to make the payment to. Can anyone help?