Customer Service ignoring my emails

Hi All, Bulb have placed me on the wrong tariff and I am still awaiting a reply from customer service to my complaint dated 24th July 2019, Does anyone answer the emails to customer service?

Hi All, Bulb have placed me on the wrong tariff and I am still awaiting a reply from customer service to my complaint dated 24th July 2019, Does anyone answer the emails to customer service?

Are able to elaborate why you think you are on the wrong tariff?