Daily Usage Glitch

Daily usage not updating on my online account … been great until the 16th Nov, could see Exactly what I used every day, suddenly stopped updating … rang bulb, it’s updating on their system , why not on my screen ??? TIA

What did Bulb say when you asked that question?

If Bulb don’t know, the chances of any fellow customers on this forum knowing are zero.

let you know when they eventually get back to me

Mine is the same, no electric/gas usage has been added to the graph since November 16th.