I’m disgusted with my suppose to be smooth transition yesterday from British Gas to build for my prepaid gas n electric to DD. Was working out so much cheaper 51 pound a month saving 30 a month now my electicty is a smart meter but gas is normal prepaid … I’ve woke up this morning to no hot water with an 8yr old to phone bulb to the guy after 30 mins telling me my DD came out today for the month usage but then say it’s just electricty 51 pound a month now why would I want that if i only pay 35 a I got the email this morning say transition all went ahead I’m disgusted how I’ve been treated

Hi Cheryl, I’m so sorry to hear that’s happened. I’ve sent you an emial to discuss the details with you privately.