Deb’s Daws stoke on trent

Hi,since switching to bulb 2 months ago,my ihd3 has not been displaying,I go to the menu and settings,press the arrow but the option to connect to WiFi doesn’t show,has anyone else had this??
Customer service just say leave switched on and will come on… not going happen :rage::woman_shrugging:t3:

Bulb have trouble making SMETS2 IHDs work right now. Even ones that worked perfectly well with a different supplier. No real info on when their backend software might be working properly.